Cancellation & Order Changes

Most of our jewelry is made-to-order or pre-order.
Once production has started, cancellations or changes are not accepted.
Please ensure all details—color, material, quantity, and metal fittings—are correct before completing your order.

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Before Production Begins (within 24 hours

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After Production Has Started (24 hours after purchase)

Due to the made-to-order nature of our items, the following cannot be canceled:

• Orders for which materials have been prepared or production has begun

• Changes to color, design details, or metal fittings

• Pre-order items with secured materials

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After Shipment

Cancellations and returns are not accepted after shipping, except in the case of:

• Defective or damaged items

• Wrong items delivered by our shop

If you receive a defective item, please contact us within 3 days of delivery with photos.
Used, worn, or damaged items due to customer handling are not eligible for return.

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Metal Fittings & Custom Options

• Piercing/clip-on changes are processed immediately after your order, so cancellations or changes are not accepted afterward.

• Custom orders (color changes, length adjustments, single-ear orders, etc.) cannot be canceled once the order is confirmed.

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Pre-Order Items

• Delivery dates are estimates and may vary due to production or material availability.

• Pre-order items are non-cancelable.

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Refunds

• In the event of a refund, payment processing fees may be deducted depending on the payment method.

• Refund reflection times vary by credit card company and billing cycle.

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