Refund policy

All items are handmade, and slight variations may occur due to the nature of the materials.
If you experience any issues with your order, please review the following policy.

Defective or Incorrect Items

If your item arrives damaged, contaminated, or different from what you ordered,
please contact us within 14 days of delivery.

Please provide the following information when contacting us:

  • Clear photos of the item and packaging

  • Description of the issue

After reviewing the issue, we will arrange a return, replacement, or refund.
Return shipping costs for defective or incorrect items will be covered by us.

Returns & Exchanges Due to Customer Reasons

We cannot accept returns or exchanges in the following cases:

  • “Change of mind,” differences in color, size, or personal impression (customer reasons)

  • Used, damaged, or worn items

  • Requests made more than 14 days after delivery

  • Made-to-order, customized, or pre-order items

Thank you for your understanding.

Natural Materials & Handmade Characteristics

We use freshwater pearls, gemstones, and wire crochet techniques.
Due to the nature of these materials and craftsmanship, slight variations in color and shape may occur. These are not considered defects.